Call Us: 01752 773560

FAQs

Where do I collect my order?

All orders can either be:

1. Collected from our workshop during opening hours. Please note that workshop collections should wait until you have received either a collection email or SMS;

2. You can also choose to have your order delivered by post.

3. Collected from the pre-arranged collection point at your school.

How long will my order take?

For plain, off-the-shelf items, orders will take between 1-3 working days to be delivered. For personalised items (embroidered or printed), orders may take up to 5 days.

How will I know if my order is ready?

You will receive both an confirmation email and SMS (if you have provided a mobile phone number).

What if my item is faulty?

Customised items

We will replace any customised item if it is faulty or if we have made a mistake. Otherwise, we don’t offer returns or refunds on customised items. Before placing your order, please be careful and check product size information. We supply garments from all different manufacturers so a medium in one brand may be different to a medium in another brand, so please ensure you have checked the sizing information before you proceed.

Plain products
Non-customised items can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact us with your order number if you would like to return blank items and they will provide further instructions.

Didn’t find your answer?

Don't hestitate to contact us