Refund policy

We have a general 30-day return policy, which means you have 30 days after receiving your item to request a return. This includes goods that have been collected from our workshop, or been delivered by us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note the exceptions anfd non-returnable clause below.

For goods that have been ordered and delivered to you, specifically under Distance Selling Laws, you have a 14-day period to notify us that you wish to return your order (or part-order), followed by a 14-day period in which to return the goods.

To start a return, you can contact us at info@theuniformco.co.uk. Please note that returns will need to be sent to the following address:

Unit 3B Jubilee Buildings,
Peverell Park Corner,
Peverell Park Road,
Plymouth
PL2 3PG

You can always contact us for any return question at info@theuniformco.co.uk. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept return of custom embellished garments (printed or embroidered). 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theuniformco.co.uk.