Firebirds Embroidered Black Bobble Hat

All orders can either be:

1. Collected from our workshop during opening hours. Please note that workshop collections should wait until you have received either a collection email or SMS;

2. You can also choose to have your order delivered by post.

3. Collected from the pre-arranged collection point at your school.

For plain, off-the-shelf items, orders will take between 1-3 working days to be delivered. For personalised items (embroidered or printed), orders may take up to 5 days.

You will receive both an confirmation email and SMS (if you have provided a mobile phone number).

Customised items

We will replace any customised item if it is faulty or if we have made a mistake. Otherwise, we don’t offer returns or refunds on customised items. Before placing your order, please be careful and check product size information. We supply garments from all different manufacturers so a medium in one brand may be different to a medium in another brand, so please ensure you have checked the sizing information before you proceed.

Plain products
Non-customised items can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact us with your order number if you would like to return blank items and they will provide further instructions.